Some of the most common questions received from users:

1. Can I have my beamtime shifts rescheduled if I am not able to use my scheduled beamtime? No. In case, you are not using your beamtime due to an unanticipated reason, the awarded shifts will not be rescheduled. You will need to submit a BTR (Beamtime request) for the next cycle to re-schedule your beamtime.
2. If I lose beamtime due to technical problems related to operation issues, such as beam trip, will I get automatically those lost shifts? No. You will need to submit a BTR (Beamtime request) for the next cycle to re-schedule your beamtime.
3. Can I transfer my exported data onto an external hard drive? No external hard drives are allowed to be connected to beamline computers. Your data will be shared by beamline staff through Globus data transfer single interface system.